Refund Policy — ApolloGroup TV

Refund and Returns Policy

We stand by the quality of our TV service and aim to ensure your satisfaction. If you are not satisfied with your experience, we offer a 30-day money-back guarantee.

30-Day Satisfaction Guarantee

If you are not satisfied with your service within the first 30 days of your subscription, you may request a full refund. To be eligible, you must contact us within 30 days of your purchase date and provide your order information.

Server Replacement Option

If you are not happy with your current server experience (e.g., performance, channel lineup), we offer a one-time server replacement within the first 30 days of service at no additional cost. Simply contact our support team and we will assist in moving you to an alternative available server.

Non-Refundable Items

The following are not eligible for refund:

• Any request made after 30 days from the original purchase date
• Gift cards
• Downloadable software or add-on services (outside the subscription plan)

How to Request a Refund or Replacement

To complete a refund or request a server replacement, you must provide proof of purchase (e.g., your order number and email). Please do not contact any third-party resellers for service-related issues—contact us directly.

Refund Process

Once we receive your request, we will review it and notify you of the approval or denial. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or payment account
• Contact your payment provider (credit card company, etc.)

If you still haven’t received your refund after these steps, email us at contact@apolloprovidertv.com.

Exchanges (Server Reassignment)

If your server experience does not meet expectations, we will assist in reassigning your account to a different server as long as the request is made within the first 30 days. This is done once per subscription.

Gifts

If your subscription was purchased as a gift and you are unsatisfied, please reach out to us directly with your activation details. Refunds or exchanges will be issued to the original payment method used by the gift purchaser.

Need Help?

For questions related to refunds, server replacement, or satisfaction guarantees, please contact our team at contact@apolloprovidertv.com.

We are committed to delivering a quality streaming experience and resolving any issues promptly and professionally.